5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing excellent management processes.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you employ a painter, you can see whether or not they do their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you determine whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to employ a method of verification and quality management to make sure that problems associated with the deficiency of performing these jobs don’t begin to happen.
In this article we will discuss five (5) simple steps to improving your security guard service and attaining everything you picture as your ideal building site security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your condition is among those states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security provider and ask yourself does it seem adequate.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent method to display whether the guard is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This initial conversation will tell you a good deal about what to expect from that shield and it provides you a chance to ask a different shield if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the business itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We call the orientation for the delegated land”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer trained?
• How long does the security firm double lender? (Double banking is the procedure for having a veteran guard working in the exact same time as the new guard.)
Determine the response to every one of these questions and make sure that they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to work in your property.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their responsibilities. If the guards are not being supervised, they begin to feel that their job is not significant and they begin to find themselves as not as a region of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
If your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re in your property. These monitoring systems allow the security guard business to track the log and time the action of these guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the security guard provider provides a method of making sure that each guard is secure and alert. Using guards check-in regularly together with the security guard business, at least every 30 minutes, guards feel that their security is important and that being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your security as you are not there. Through these inspections, make sure to ask your security guards questions about their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security adviser be sure that the adviser is not really a security guard business. If that’s the case, your audit is sure to turn up problems with your existing security guard business.